Terms of Service

These Terms of Service (“Terms”) govern your use of the Replylight Chrome extension and website at replylight.com (the “Service”), provided by Peg Leg Ltd (company number 17001723), registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (“we”, “us”, “our”).

By installing or using Replylight, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. What Replylight does

Replylight is a Chrome extension that suggests draft replies to customer reviews based on text you highlight. You are always responsible for reviewing, editing, and posting replies yourself. Replylight does not post replies automatically and does not connect to third-party review platforms on your behalf.

Suggestions are generated using artificial intelligence. AI output may be inaccurate, incomplete, or inappropriate for your situation. You must review every suggestion before use.

2. Eligibility

The Service is intended for business use. You must be old enough to enter a binding contract in your jurisdiction. You are responsible for ensuring your use complies with the rules of any platform where you post replies.

3. Accounts and identification

You do not need a traditional account to use the free Service. Each install is identified by a client key stored locally in your browser. If you subscribe to Pro, we may associate your client key with your billing email via our payment processor.

4. Plans, usage limits, and billing

Free plan

• Includes a limited number of reply generations per calendar month (currently 20)
• Includes a limited number of reply profiles (currently 1)
• No payment card required

Pro plan

• Includes a higher monthly reply allowance (currently 1,000)
• Includes unlimited reply profiles and priority support
• Billed in US dollars (USD) through Polar
• Available on a monthly or annual basis, as shown at purchase

Usage limits vs billing

Reply usage limits reset at the start of each calendar month (UTC). Subscription billing follows your billing anniversary with Polar (not the calendar month). For example, if you subscribe on 30 January, your next monthly or annual charge is based on that date, not the 1st of the following month.

Early-bird pricing

From time to time we may offer early-bird Pro pricing to a limited number of customers (currently the first 100 at $120 per year). Early-bird renewals stay at $120 per year for as long as your subscription remains active. If you cancel, early-bird pricing does not apply if you resubscribe later — standard Pro pricing applies instead. Once early-bird places are filled, new customers pay standard Pro pricing.

Price changes

We may change standard Pro pricing for new customers or after an early-bird subscription ends. We will give reasonable notice of price changes that affect renewals where required by law or by Polar’s checkout terms.

5. Payment, renewal, and cancellation

Payments are processed by Polar. By subscribing, you authorise Polar to charge your payment method according to the plan you select. Subscriptions renew automatically unless you cancel before the renewal date.

You may cancel at any time through Polar or by contacting us. Cancellation stops future charges. You will generally retain access to Pro features until the end of the current paid period.

6. Refunds

• Monthly Pro: fees are non-refundable for the current billing period once charged. Cancellation prevents the next renewal.
• Annual Pro and early-bird annual plans: if you cancel, fees are non-refundable for the remainder of the current annual term. Cancellation prevents renewal at the end of the term.
• 14-day money-back guarantee: on your first Pro purchase only, you may request a refund within 14 days of purchase by emailing [email protected]. We will issue a full refund if you have made fewer than 100 reply generations in that period. If you have used 100 or more, we may offer a partial refund or decline the request, except where applicable law requires otherwise. After 14 days, the refund terms above apply.

Nothing in this section limits your statutory rights as a consumer under applicable law.

7. Acceptable use

You agree not to:

• Use the Service for unlawful, misleading, harassing, or discriminatory replies
• Post AI-generated content without reviewing it first
• Attempt to circumvent usage limits or otherwise abuse the Service
• Reverse engineer, scrape, or overload the Service or our API
• Use the Service in a way that infringes third-party rights or platform terms

We may suspend or terminate access if we reasonably believe you have breached these Terms or are misusing the Service.

8. Your content

You retain ownership of review text and replies you submit. You grant us a limited licence to process that content solely to provide the Service, including sending it to our infrastructure and AI providers as described in our Privacy Policy.

You are responsible for ensuring you have the right to use and process any content you submit, and for the replies you ultimately post.

9. Intellectual property

We own the Service, including the Replylight name, branding, software, and website content (excluding your content). We grant you a personal, non-exclusive, non-transferable licence to use the extension and website for your internal business purposes in accordance with these Terms.

10. Availability and changes

We aim to keep Replylight reliable but do not guarantee uninterrupted availability. The Service may change over time, including features, limits, models, and pricing. We may discontinue features with reasonable notice where practicable.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI suggestions will be accurate, appropriate, or suitable for any particular review or platform.

12. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising from your use of the Service.

Our total liability to you for all claims arising from the Service in any 12-month period is limited to the greater of (a) the amount you paid us for the Service in that period, or (b) £100.

13. Termination

You may stop using the Service at any time by uninstalling the extension and cancelling any subscription. We may suspend or terminate the Service or your access if you breach these Terms or if we discontinue the Service. Sections that by their nature should survive termination will continue to apply.

14. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.

15. Contact

Questions about these Terms: [email protected]
Privacy requests: [email protected]

Peg Leg Ltd
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom